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‎05-12-2020 02:52 PM

HP Recommended
Product: HP All-in-One - 22-b392ds

96BC03D8-5C05-4C37-8B29-34846BFB5977.jpeg

 we have tried F2 and gone thru the checks. The 1st smart drive pass the second one fails. That’s the error code 

BE1F5BE5-30C5-41D9-BDC7-0C89D118FE05.jpeg

3 REPLIES 3

‎05-12-2020 03:32 PM

HP Recommended

Hi:

 

The code you received means that the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the service guide where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05145971

 

After you replace the drive, you can by using another Windows PC and a 32 GB USB flash drive, create a bootable recovery drive using the HP cloud recovery tool, that will reinstall W10, the drivers and the software that originally came with the notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

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‎05-12-2020 03:50 PM

HP Recommended

Thank you for your assistance 

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‎05-12-2020 03:51 PM

HP Recommended

You're very welcome.

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