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SalMac20
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Message 1 of 2
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Hour glass stuck upon logging in

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Example: Pavilion 65XXHP Envy x360

Hello,

All applications not responding,  now when logging in hour glass stuck. I reinstalled Windows.  Still not resolved.  Please help.

 

Thank-you 

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WAWood
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Message 2 of 2
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HP Recommended

@SalMac20 

From info I found, your PC is a 2015 model -- and when an older PC stops responding the most common cause is a failing hard drive.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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