• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-12-2022 09:59 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 IDS Base Model
Operating System: Microsoft Windows 10 (32-bit)

Product Name HP LAPTOP 17T-CN000, Product #2W0H4AV and I have not logged on to this laptop since I received it and setup for the 1st time. I had all my login information written down but it is asking for a recovery key and I tried to do a hard reset on it but it won't allow anything. Can someone help me with this issue?

Category:
2 REPLIES 2

‎12-12-2022 11:07 AM

HP Recommended

Hi:

 

I don't know what 'recovery key' you are referring to, but if it is a Bitlocker recovery key, hopefully you exported the key to your Microsoft account when you first set up the PC as prompted during the setup process.

 

You can access your Microsoft account from another PC and get the recovery key to enter.

 

Finding your BitLocker recovery key in Windows - Microsoft Support

 

If you didn't do that, unfortunately no one on this forum will be able to help, and you will have to contact HP customer service for assistance.

 

Contact HP | HP® Official Site

Was this reply helpful? Yes No

‎12-12-2022 11:08 AM - edited ‎12-12-2022 11:11 AM

HP Recommended

hi

Sorry I didn't see the answer

delete !

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.