• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-30-2021 08:16 AM

HP Recommended
Product: Compaq Presario SR5219UK Desktop PC
Operating System: Microsoft Windows Vista

Hello, I have a 2007 Compaq Presario Desktop Computer and for some reason after swapping the RAM from two 512MB RAM sticks (1GB) to two 2GB RAM sticks (4GB) The recovery image that once worked doesn't anymore. Could someone please help me to find an official method which will allow me to restore my PC back to it's original state?

Category:
2 REPLIES 2

‎08-02-2021 09:31 AM - edited ‎08-02-2021 09:34 AM

HP Recommended

Can you temporarily remove both new sticks, and connect the original sticks, and then try the restore?

 

Given the age (2007) of the computer, will it support more than 3GB of RAM? 4GB may be "too much" for it.

 

 

 

Was this reply helpful? Yes No

‎08-02-2021 09:42 AM

HP Recommended

I tried that @Itsmyname but it just takes me to a screen where I can edit boot options, just checked and it just boots to the operating system.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.