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‎06-04-2023 12:19 AM - edited ‎06-04-2023 12:52 AM

HP Recommended
Product: HP EliteDesk 800 G6 Small Form Factor PC (8YM56AV)
Operating System: Microsoft Windows 10 (64-bit)

I use the HP Cloud Recovery Tool application to restore the system to factory settings and boot the computer from flash, but after booting, HP Sure Recover does not work, and the options do not appear. The following image appears after booting from USB. I Try on Windows 10 and Windows 11

 

win.png

 

Thanks

HP
1 person had the same question
3 REPLIES 3

‎06-18-2023 04:30 AM

HP Recommended

I have the same problem and I am following the question and I do not find a response

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‎06-18-2023 09:53 AM

HP Recommended

hi @BSD99901 

 

Your image looks like the Windows USB installation media setup software.

 

The steps required to do a HP Cloud Recovery for W10 Pro or W11 Pro can be reviewed at this HP Site.

 

Regards

 

 

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‎06-19-2023 12:08 PM

HP Recommended

No I created flash memory using  HP Cloud Recovery

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