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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
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- Desktop Operating Systems and Recovery
- How to lookup Failure ID codes?
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02-09-2020 05:02 AM
I need help . My desktop All in One Hp pavilion display :
Short DST : Failed
Failure ID ; RGAPHR-8GEA18-GXPT6K-60RT03
1. My Product Name is Hp Pavilion All in one and Product ID or SKU Number is X6F82AAR ABA
2. Operating System installed IS Window 10 64GB
3. Error message
Short DST : Failed
Failure ID ; RGAPHR-8GEA18-GXPT6K-60RT03
4. Any changes made to your system before the issue occurred
Power Failure
02-09-2020 07:04 AM
Hi:
The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.
Below is the link to the service manual for your PC, where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c05158393
After you replace the hard drive, you can reinstall W10 for free by making a bootable USB installation flash drive using the media creation tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
After W10 installs, you can install the drivers and available software from your PC's support page.
Or you can order W10 factory recovery media for your PC from the above support page link, last item on the page.