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‎12-24-2022 07:52 PM

HP Recommended
Product: HP Pavilion All-in-One - 27-xa0014

Hi I have a HP pavilion AiO 27-xa0014 with dead HD. I just replaced the SSD and is ready to install windows 10 again. How to recover the Windows 10 product key for reinstallation? Many thanks.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-26-2022 05:36 AM - edited ‎12-26-2022 05:38 AM

HP Recommended

Yes, that is correct.  You will need to reinstall Windows 10 and other software to use the PC again.  @banhien provided a link to the HP Cloud Recovery Tool in his post, or see this link.

https://support.hp.com/us-en/document/ish_4511095-4511141-16

It appears that your model is supported by the HP Cloud Recovery Tool - from there you can download the original software load that the PC had when new.  Or you can get the newest Windows 10 download to make installation media for Windows 10, only.

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.


I'm not an HP employee.
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4 REPLIES 4

‎12-24-2022 10:52 PM

HP Recommended

@emclab 

 

For (original) Windows 10. please use Cloud Recovery tool


                     https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
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‎12-25-2022 06:40 AM

HP Recommended

The Windows 10 product key is not needed in order to reinstall.  When it asks for the product key, pick "I do not have a product key" and it will continue.  Once the install has complete, then connect to the internet and it will activate, since it had Windows 10 installed prior.


I'm not an HP employee.
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‎12-25-2022 01:43 PM

HP Recommended

Since the HD is a newly replaced, there is no OS or trace of previous installed OS on the PC. the PC boots up into a blank screen asking for bootable. 

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‎12-26-2022 05:36 AM - edited ‎12-26-2022 05:38 AM

HP Recommended

Yes, that is correct.  You will need to reinstall Windows 10 and other software to use the PC again.  @banhien provided a link to the HP Cloud Recovery Tool in his post, or see this link.

https://support.hp.com/us-en/document/ish_4511095-4511141-16

It appears that your model is supported by the HP Cloud Recovery Tool - from there you can download the original software load that the PC had when new.  Or you can get the newest Windows 10 download to make installation media for Windows 10, only.

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
1 person found this reply helpful
Was this reply helpful? Yes No
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