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HP Recommended
macOS 10.13 High Sierra

How do I report a fraud - I contacted hp.com and was redirected to a company that claimed to be HP support. They claimed my computer was infected, etc. and wanted to sign me up for technical service. I want HP to know about this company and how they were able to direct me to them when I accessed hp.com. It's impossible to speak to anyone at HP.

4 REPLIES 4
HP Recommended

Hello
how did you get the number exactly?
Do you have more information about the company you are talking about?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

@0816 

HP can do nothing about this, as these are Scammers that are attempting to get money from folks under false pretenses.

 

You did the right thing to avoid paying them, but HP has neither the money or human resources to go after such folks.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thanks for your reply. But how does a scammer link in to HP when I access HP.com? I don't believe HP can do nothing about it. HP chooses to do nothing because it doesn't bring in money. The same is true of Amazon from personal experience. The least HP can do is report it to the FTC, but instead HP simply refers you to the community so you can shed tears with other sufferers. 

HP Recommended

I made a request to you, if you do not answer, it is certain that it will not lead to anything
If you followed the procedure here

Contact HP

 

So no there must be no fraud

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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