Hp 19 all in one computer

[Randerson_XGS]

I have a black screen when I try to turn it on I have tried going into bios and it doesn't even work please help

[Nirvana_95]

Hi @Randerson_XGS 

Welcome to the HP Support Community. 

Thanks for letting us know. We want to help you fix the issue you are facing on your All-in-One.

May I know if you have made any recent hardware or software changes to it?

Are you able to boot into your Operating System?

Performing a hard reset to resolve a blank screen issue

Completely resetting the computer can resolve many issues that cause a blank screen. Follow these steps to perform a hard reset:

• Turn off the computer.
• Disconnect all peripheral devices and remove all USB devices and media cards.
• Disconnect the AC power adapter.
• Press and hold the power button for at least 15 seconds.
• Reconnect the AC power adapter.
• Turn on the computer.

If you are able to boot into the BIOS page, try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked to Exit Saving Changes?
6.    Follow the prompts to restart your computer.

If the issue still persists, follow the steps shared here: https://support.hp.com/in-en/document/c03518095 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Randerson_XGS 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!