cancel
Showing results for 
Search instead for 
Did you mean: 
mikehende
Level 2
18 10 0 1
Message 1 of 7
399
Flag Post

Solved!

Hp Envy 23 Can;t get into either Bios or boot menu?

HP Recommended
Envy 23
Microsoft Windows 8.1 (64-bit)

Hello, I am trying both f10 and ESC on power on as the net instructions is showing but not getting into either the bios or boot menu. I first ran a diagnostic Smart test which showed: https://i.postimg.cc/fbqgw56C/IMG-2430.jpg

 

https://i.postimg.cc/y6ZrHmnh/IMG-2425.jpg

 

and this is the screen I am coming to after pressing f10 or ESC https://i.postimg.cc/cCRm8c5V/IMG-2427.jpg

 

Can you tell me first if the hard drive is shot? Wither way, what can I do to get into the boot menu or bios please?

I tried the instructions on this video here but does not work on my end:

https://www.youtube.com/watch?v=UP1hJoDtGxE

 

 

6 REPLIES 6
WAWood
Level 16
Level 16
30,538 30,445 2,783 6,720
Message 2 of 7
Flag Post
HP Recommended

@mikehende 

There are different Envy 23 AIO models, some of which have SSDs, others have HDDs.  We have no way of knowing which you have based on the little info you provided.

 

But either way, you would have to replace the SSD/HDD to fix this problem.

 

If the AIO has an HDD, I would recommend you consider replacing that with an SDD as you will get much better performance.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
mikehende
Author
Level 2
18 10 0 1
Message 3 of 7
Flag Post
HP Recommended

thx. I have replaced the HDD but since I have no idea which windows 8 version was installed on this machine I am trying windows 8 Standard and it's asking for a product key?  I am not seeing a model number anywhere on this unit

0 Kudos
itsmyname
Level 4
104 102 3 9
Message 4 of 7
Flag Post
HP Recommended

 I am not seeing a model number anywhere on this unit.

 

There should be a white-coloured sticky-label, showing the unique serial-number. Via http://support.hp.com enter that value, to see the original factory specifications for your computer.

 

If the computer was factory-shipped with Windows 8, then the product-key is embedded on the motherboard.  If it is, then you are entitled to install Windows 10 for free -- it will fetch that product-key, and use it.

 

If your computer was factory-shipped with Windows 7, there should be a product-key decal on the case. You can use that key when you install Windows 10, for free.

 

0 Kudos
mikehende
Author
Level 2
18 10 0 1
Message 5 of 7
Flag Post
HP Recommended

Well, immediate problem is the bios is not recognizing the new installed hdd. When I get to the Windows Setup screen the hdd does not show. Also in BIOS setting under Storage the dive is not showing there either.

 

The hdd diagnostics still shows "not installed" as it did when the bad hdd was connected.

0 Kudos
itsmyname
Level 4
104 102 3 9
Message 6 of 7
Flag Post
HP Recommended

The HDD Diagnostics still shows "not installed" as it did when the bad HDD was connected.

 

A few things to try, in no particular order:

 

1. Enter BIOS setup, and be sure that all the SATA ports on the motherboard are "enabled" -- not "disabled". If necessary, enable the ports, exit from Setup, and restart the computer, to apply the new setting.

 

2. Remove the side-panel, to expose the new HDD. Power-on the computer, and touch the top of the disk-drive, while listening for any disk-drive noise (read/write head moving inside the disk-drive), and for a small amount of vibration while the disk-drive is spinning. If no noise, and no vibration, consider that the disk-drive is not receiving electrical power. Try connecting a different power-cable to the disk-drive.

 

3. With the computer totally powered-off, try using a different SATA cable between the disk-drive and the motherboard.

 

4. With the computer totally powered-off, disconnect the SATA cable from its current socket on the motherboard, and then connect it to a different socket. If necessary, on the motherboard, disconnect the SATA cable that leads to your CD/DVD device, and connect the disk-drive's SATA cable into the now-vacated SATA socket.

 

Good luck!

 

 

mikehende
Author
Level 2
18 10 0 1
Message 7 of 7
Flag Post
HP Recommended

Thanks. Actually issue was the hdd was not fit snug to the socket which was why the mb would not see it, all is ok now.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation