• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Hp pavillon
Microsoft Windows 10 (32-bit)

Black screen, Bios options not available

1 REPLY 1
HP Recommended

It is possible, but unlikely, that the monitor had gone out.  You can tell by checking to see the system seems to be working:  the keyboard CAP NUM keys turn on and off the light, the disk drive lights blink, the CD drawer eject?.

 

More likely something is wrong hardware wise.  Motherboard, memory, CPU, BIOS.

 

Disconnect hard drive, optical drive. take out all memory chips. (blow out all dust before removing memory).  Then put in a single memory stick and see if it boots up where you can get into the bios.

 

Any beeping sounds?  Does the num lock flash on and off with a pattern when powered up?

Please post your product ID, not the serial number. There are troubleshooting tips but the product ID is needed to identify your system.

How did this happen?  Was it working and the the power went out unexpectedly?  Add memory or some new device?  Download some strange software?

 

[EDIT]  if you get this working but need to install a clean copy of windows be sure to install the 64 bit version.  There is no charge to upgrade to 64 bit.


I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.