Hp battery issue and screen

[Loopaz]

Hi Hp support community,

I have an issue in my laptop which is that the battery doesn't charge and it stays at 0% every time , I'm using it through the adapter now. Another Issue is that the screen has a row of dark spots small and big but still manageable to use.

I hope I will receive an answer.

Thankyou,

Loopaz

[Riddle_Decipher]

@Loopaz Let's sort the issue with the battery using the below steps, meanwhile, please check with an alternate monitor to check if the dark spots appear on it as well,

I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

P.S: Welcome to HP Community 😉

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