Hp not opening

[12yash_]

Dear HP Support,

I own an HP Victus Gaming Laptop 15-fa0888TX (Serial Number: <Please do not include the product serial number or any private information>).

The laptop was purchased from Reliance Digital on 19 August 2025. However, the HP warranty page is showing the warranty as expired.

The laptop is currently not functioning properly. It powers on for approximately 10–15 seconds, the screen remains black, and the power and Caps Lock LEDs blink continuously before the laptop shuts down.

I have proof of purchase and invoice photographs available for verification. Kindly update the warranty status and assist with a service request.

Thank you.

Regards,

[BeemerBiker]

Warranty expired early

I notified a moderator of the warranty problem.

If you did not register your product with HP when you bought it then the warranty you are seeing is based on date of manufacture, not date of purchase. You can update the warranty status by contacting HP and providing a proof of purchase.

If you purchased a used or refurbished system you need to check with the vendor (which could be HP).

This link shows how to get warranty information.
Click here to read how to dispute a warranty.

To contact an agent: your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

You probably should register with HP's CarePack to obtain email and phone number support
How do I contact the Care Pack Registration team ?
Click here

Be prepared to provide the information shown on this page
Any other supporting documents such as a screenshot of current / incorrect warranty

[Pallipurath]

Hi @12yash_ 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with your Victus Gaming Laptop 15‑fa0888TX and that the warranty currently appears expired. However, as you mentioned, the laptop was purchased on 19 August 2025, while I see the warranty start date listed as May 2024. To assist you further, I kindly request you to share a copy of your purchase invoice so we can validate and update the warranty records via private message.

In the meantime, please observe the blinking pattern on the Caps Lock LED and refer to the following HP support document for guidance https://support.hp.com/us-en/document/ish_1997719-1528356-16 Identifying the exact pattern will help us provide more accurate troubleshooting steps.

Have a good day.