I am getting warnings on my computer saying I have a virus and it flashes up on my screen to call mi

[cressied]

I am getting a warning on my computer saying I have a virus. It gives me a phone number to call but I didn't trust the person who answered could you send me another phone number direct from HP. Thank you cressie dobbins

[Omar-E]

@cressied

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[mdklassen · Accepted solution]

>  It gives me a phone number to call but I didn't trust the person who answered.

That was a wise decision.  Your computer does NOT have a computer-virus.

Instead, you loaded a "scare-ware" web-page into your web-browser, and your web-browser is displaying that message.

The object of the web-page is to get you to telephone the scammer, and for you to (naively) allow them to take full control of your computer, and then to offer a "service contract" (usually about $100)  for them to "fix" your computer.

If you shutdown & reboot your computer, that web-page should no longer be loaded, and your computer should be fine.

[cressied]

THANK YOU I so appreciate your feed back. Have a wonderful day.