I bought a computer and it has somebody else's login informa... - HP Support Community

Angel_whelan · ‎08-04-2023

I have a HP envy 20 touch smart PC computer that I bought from somebody. I cannot get into this computer because it has login information that is not mine. It still has whoever's used to own this computers Google information and you have to put in a password before you can access and get into the computer.

TheOldMan · ‎08-05-2023

Assuming you have no desire to use any info from the previous owner, you can reinstall Windows 10 or 11 with a download from Microsoft

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.

I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

I bought a computer and it has somebody else's login information and I cannot get into the computer.

Create an account on the HP Community to personalize your profile and ask a question