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Locked

‎11-23-2023 10:44 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (32-bit)

I can't get into a computer a bought off someone. Wants there login password and I don't know it. I tried to press shift and power button but the menu o needed to come up to try to get into it never did.  And it won't let me reset computer either without the password

Category:
1 REPLY 1

‎11-23-2023 11:09 AM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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