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Locked

‎01-21-2024 06:42 AM

HP Recommended
Product: HP Pavilion - 15-cw1500sa
Operating System: Microsoft Windows 11

I can't change my pin number to log on to laptop after a security reboot it did by itself. I no longer have access to the Hotmail account connected to the laptop it got compromised no option to change password for this either. Is there a way or rebooting the whole laptop so the Hotmail is off it atall? I need my laptop can't get past the log on screen 😞

Category:
1 person had the same question
1 REPLY 1

‎01-21-2024 11:08 AM

HP Recommended

Hey @Lucy211,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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