I can’t log into my HP laptop as the email address I had is no longer in use. I can’t reset pin.

[Joanne233]

HP laptop 

[Hawks_Eye]

Hi @Joanne233 

Welcome to the HP Support Community! We're here to help you get back up and running.

If you're unable to log into your HP laptop because the email address associated with your account is no longer in use, and you cannot reset the PIN, here are some steps you can try:

Local Account Login:

• If your laptop has a local account option, try logging in using that instead of a Microsoft account. Look for any local account credentials you might have used previously.

Password Reset Disk:

• If you created a password reset disk prior to losing access to your email, use it to reset the login credentials.

Offline Account:

• If you had previously configured an offline account on this laptop, use the username and password for that account to log in.

Microsoft Account Recovery:

• Visit the Microsoft Account Recovery page to try and regain access to your account. Microsoft provides options for recovery without access to the email address, such as through phone numbers or alternative contact methods.

Windows Settings:

• You might need to perform some steps to regain access, like booting into Safe Mode and attempting to reset your account settings.

Use Another Account:

• If there is another Administrator account on the laptop that you have access to, use it to create a new account or reset your existing account credentials.

Create a New Account:

• Consider creating a new user account if you have access to another administrative account on the system.

These steps are intended to provide potential pathways to regain access to your HP laptop without relying on the email address you no longer use.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye