I can't log into my computer I get a blue screen

[Jaycent3369]

My computer gets a blue screen when starting up then says to contact customer support . I have tried to reset my desktop and it would stop halfway through and say there is a error . I need help .

[Bill_To]

Greetings @Jaycent3369 

Welcome to the HP Forum.

Your PC may either have a system disk problem. Or Windows is corrupted to the point where you can't do a Reset in the Windows Recovery Environment.

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

Have you backed up data on the system drive? You have tried a Reset so I am thinking you are not concerned about data loss.

You can try a HP Cloud Recovery if your PC qualifies if all hardware tests pass.

Regards