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Locked

‎08-29-2023 02:02 PM

HP Recommended
Product: HP Laptop - 14-fq0013dx

Hi, I am trying to login into my laptop (model 14-fq0013dx, product number 192T6UA), however I have forgotten my password as well as the answers to my own security questions! Ay. I KNOW the answers but apparently I’m not entering them correctly and I just can’t do any more combinations of caps/lowercase etc. I do not have s password reset disk/usb thing. What can I do? I tried my Microsoft account pw, to no avail. Please help! 

Category:
2 people had the same question
1 REPLY 1

‎08-31-2023 02:04 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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