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‎06-24-2020 09:22 PM

HP Recommended
Product: HP Pavillion All-In-One 24-r0xx
Operating System: Microsoft Windows 10 (64-bit)

I unplugged my PC to move it and then I went to turn it on. Then it took me to sign in and stuff and then it only showed my background and a couple things on my hotbar,l. I tried to restart it and it didnt work, so I went to the diagnostics page and tried a couple things I found on videos, none of them worked. So i assume everything is deleted so i went to do a hard restart and then it said "there was a problem resetting your pc". So I dont know what to do now.

1 person had the same question
1 REPLY 1

‎06-24-2020 10:02 PM

HP Recommended

@TaterTot13 

This issue is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP
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