cancel
Showing results for 
Search instead for 
Did you mean: 
TaterTot13
New member
1 0 0 0
Message 1 of 2
151
Flag Post

I cant restart my desktop

HP Recommended
HP Pavillion All-In-One 24-r0xx
Microsoft Windows 10 (64-bit)

I unplugged my PC to move it and then I went to turn it on. Then it took me to sign in and stuff and then it only showed my background and a couple things on my hotbar,l. I tried to restart it and it didnt work, so I went to the diagnostics page and tried a couple things I found on videos, none of them worked. So i assume everything is deleted so i went to do a hard restart and then it said "there was a problem resetting your pc". So I dont know what to do now.

1 REPLY 1
WAWood
Level 16
Level 16
32,807 32,707 2,976 7,306
Message 2 of 2
Flag Post
HP Recommended

@TaterTot13 

This issue is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation