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‎09-28-2022 07:25 PM

HP Recommended
Product: HP All-in-One - 24-g011 (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I was installing Windows 10 via WIFI while doing a factory reset. Then, the power went out over the neighborhood for a few minutes when the PC was at 64% of reinstalling Windows 10. Once I turned the PC back on, it comtinued to say, " Welcome. Installing Windows 10 at 64%. Please wait. Don't turn your computer off. This will take a while." However, the Welcome sign and HP logo blinks and I completed an HP BIOS Update, but it's still is stuck on a "welcome" then "updating" page. It blinks, then buffers and shows the same messages over and over again. It is stuck doing this cycle over and over again. I tried the Esc key when starting the PC. I also tried tapping F8 when starting the PC. I cannot get passed this stuck cycle that blinks and keeps showing me the same message over and over again... Please advise!

Category:
1 REPLY 1

‎09-29-2022 06:33 AM

HP Recommended

Troubleshooting guide for your system is here

https://support.hp.com/us-en/product/hp-24-g000-all-in-one-desktop-pc-series/10734619/model/12378439...

 

See if you can get through the first 3 steps

 

It is not clear from your postings exactly when the BIOS upgrade was done.

There are 4 bios upgrades and all are done from running the upgrade from inside windows

 which of the 4 below did you install

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After you installed the upgrade the system normally will reboot.

Did it reboot OK?  Did windows work properly after the reboot?

Was there a problem after the BIOS was updated?

 

If your system is still attempting to load windows that is a good sign and indicates the bios is not corrupted.

 

Do not attempt to use F8 to get into safe mode.  That is for much older systems that run slow.  Modern systems boot so fast that the F8 is not noticed.

 

The ESC key is the one to use but frequently the power needs to be turned off and residual power removed as explained in step 1 of the troubleshooting guide.

 

Please try the above and let us know what happens.  

I believe your product ID is V8P71AA.  Can you look on the back and find the 3 letters after the # sign (if any) that follow the product ID?

I am a retired Principal Analyst, and a community volunteer.
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