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HP Recommended
HP Pavilion Gaming Desktop 690-0067c

I am a 70-year-old man living on Social Security. I cannot afford to buy a new machine. Please help. According to the HP Support Assistant, my machine was completely up to date including BIOS the day before it went out of support. It's been working great. Then about 3 weeks ago, Microsoft Update offered a BIOS update to my machine. So, I installed it and it works fine except it freezes up exactly once every 24 hours.  There doesn't seem to be any way to avoid the freeze-up. There is nothing in the logs. Should I back out of the last BIO update? How?

Yes, I ran all the tests including from the BIOS screen and it passed even if I let it cycle through the tests over and over. The PC also passed all the tests from windows 10.  The system has protection by Malware Bytes and Defender which find nothing wrong.

Here is some info:
HP Pavilion Gaming Desktop 690-0067c
Serial number [Personal Information Removed]
Product Number 3LA37AA#ABA

System information from HP-Test
Manufacturer HP
Model HP Pavilion Gaming Desktop 690-00xx
System ID 8433
Product ID 3LA37AA#ABA
Memory Size 32768 MB RAM
BIOS Date 11/10/2022
BIOS Revision F.57
Serial Number [Personal Information Removed] 
Operating System Image 18WW1NST602#SABA#DABA
Installed OS version 2009 (10.0.19045)

From Windows About:
Device name JacksDesktop
Processor AMD Ryzen 7 1700 Eight-Core Processor 3.00 GHz
Installed RAM 32.0 GB
Device ID 4FE5E402-4E05-4736-AD1D-75F3B06CB336
Product ID 00325-96321-85816-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 22H2
Installed on ‎8/‎2/‎2020
OS build 19045.2546
Experience Windows Feature Experience Pack 120.2212.4190.0

8 REPLIES 8
HP Recommended

Okay, an update, I woke up this morning, and my HP 690-00xx is again frozen. However, this time the system came up showing no wireless connector. A check of the device manager shows a code 42 windows has taken this device offline. I've already reinstalled the driver, but it doesn't help. So, I am assuming a hardware failure at this point.

HP Recommended

Softwaredude, the problem is not the hardware, is not a driver, is not windows. Is the bios F.57. There are multiple treads about this issue. You are not alone. I have the same issue and many others are reporting the freezing.

 

We have to wait for HP to release a new bios that fix the problem. But not sure when this will happen and if ever is going to happen.

 

Do not install a fresh copy of windows 10 or use the recovery disk. It will make everything worst.

HP Recommended
HP Recommended

@softwaredude 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

HP Recommended

Okay, I know what happened. I am asking you folks at HP to tell me I am wrong and why or I will publish this information on the internet where a lot of people can read it because this smells really bad. 

I guessed that there is a power supply problem, so I bought a new power supply only this one has higher maximum output. I connected the new power supply to the motherboard and the machine runs gangbusters. So, I tested the output of the old power supply, and guess what? The old power supply is just fine; nothing wrong with it. 

So, why did the old power supply stop working when it had been fine for a couple of years?  The new BIOS sent out by HP via Microsoft after support for this machine was withdrawn by HP caused the machine to draw more peak power; crashing it. That is what I believe.

Here's another interesting little tidbit, disk throughput is higher now with the larger power supply. So, here are my questions for you, was the old BIOS slowing down the CPU and the disks to keep peak power behold the 310-watt threshold where the machine crashes? Then the new BIOS uncoupled CPU power draw from disk power draw allowing the machine to exceed 310 watts on a regular basis. 

HP Recommended

I know what's happening. I bought a 500-watt power supply to replace the perfectly good 310-watt stock power supply. My machine now runs significantly faster than it ever did and the random crashes are gone. The BIOS upgrade issued one month after dropping support for these machines allows the power demand to peak above the maximum 310 watts; crashing the machine.

HP Recommended

Hi @softwaredude 

 

That is interesting.

 

Your supposition is anecdotal but sounds good in your situation if your PC is now okay after a power supply upgrade.

 

 

HP Recommended

This also happened to my pc. It will not turn on after updating the bios it freezes up and the bios recovery does not work. It does not load up on the screen with the usb recovery. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.