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Locked

‎07-10-2023 02:43 PM

HP Recommended
Product: OMEN by HP 45L Gaming Desktop PC IDS Base Models (ArticunoI)
Operating System: Microsoft Windows 11

my system failed to bootup only to the diagnostic page so when i try to choose any option dealing with recovery it tell me that there was a problem and retry, that is the loop i am stuck in, i want to purchase the recovery system if it's available.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2023 04:22 PM - edited ‎07-10-2023 04:23 PM

HP Recommended

Go here

https://d34z73bbtpzgej.cloudfront.net/

and put in your product ID including the letters after the # character

 

Do not attempt to install or update anything if you are failing diagnostics.  Be sure the hard drive is ok.

 

Post back if there is no cloud support or you want to try to recover important documents instead of a quick replacement

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

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2 REPLIES 2

‎07-10-2023 04:22 PM - edited ‎07-10-2023 04:23 PM

HP Recommended

Go here

https://d34z73bbtpzgej.cloudfront.net/

and put in your product ID including the letters after the # character

 

Do not attempt to install or update anything if you are failing diagnostics.  Be sure the hard drive is ok.

 

Post back if there is no cloud support or you want to try to recover important documents instead of a quick replacement

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎07-11-2023 03:40 PM

HP Recommended

Thank you BeemerBiker, i tried that but it did not work, called tech support and they sold me the recovery usb drive should be here in a few days.

Was this reply helpful? Yes No
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