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HP Recommended
HP Pavilion Gaming Desktop 790-00xx
Microsoft Windows 10 (64-bit)

I am try to go to the UEFI firmware settings in advanced startup (restart button). When I click it, my monitor turns off and my computer is on but my monitor is off. Nothing really happens for at least 5 minutes so I force shutdown my computer. In my HP support assistant application it says there is a BIOS update available and its labeled as important. However, when I try updating it says on the action log that the installation failed. I tried it 3 times in total. Please help.

1 REPLY 1
HP Recommended

@Jack_Banner Welcome to HP Community!

 

I understand that you are facing the UEFI firmware settings issue.

 

Do not worry. I will try to fix the issue.

 

Please click the below link to download the latest UEFI. 

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102202.exe

 

 

Please click the below link to download the BIOS.

 

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100522.exe

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.