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‎04-22-2020 08:02 PM - edited ‎04-22-2020 08:04 PM

HP Recommended
Product: HP Pavilion Gaming Desktop 790-00xx
Operating System: Microsoft Windows 10 (64-bit)

I am try to go to the UEFI firmware settings in advanced startup (restart button). When I click it, my monitor turns off and my computer is on but my monitor is off. Nothing really happens for at least 5 minutes so I force shutdown my computer. In my HP support assistant application it says there is a BIOS update available and its labeled as important. However, when I try updating it says on the action log that the installation failed. I tried it 3 times in total. Please help.

1 REPLY 1

‎04-26-2020 08:34 AM

HP Recommended

@Jack_Banner Welcome to HP Community!

 

I understand that you are facing the UEFI firmware settings issue.

 

Do not worry. I will try to fix the issue.

 

Please click the below link to download the latest UEFI. 

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102202.exe

 

 

Please click the below link to download the BIOS.

 

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100522.exe

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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