I'm stuck in Windows Recovery Environment

[Badger25]

My computer kept crashing so I googled it and it told me exactly what to do. I went to WRE and did exactly what it said to do and it all worked fine and said it was a success but now I can't get out of WRE. Nothing on Google is matching up with what I'm seeing when I get past their first couple steps

[KrazyToad]

@Badger25

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you run a System Test to confirm the Hardware Functionality first
 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Test

If all the Tests pass, try a System Recovery using the Recovery Media.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[LiCorn]

Hi, I have the same problem and your suggestion haven't worked. What should I do? Are there any other solutions?

[KrazyToad]

@LiCorn

Did you run the Extensive System Test? What was the outcome?