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‎06-22-2020 02:12 PM - last edited on ‎06-22-2020 02:22 PM by Retired

HP Recommended
Product: HP 19 ALL IN ONE DESKTOP PC [edit]
Operating System: Microsoft Windows 10 (32-bit)

I need help installing a new clean 4 tb hard drive in windows 10. I can't get to disc management to install hard drive. Thank you.

5 REPLIES 5

‎06-22-2020 02:39 PM - edited ‎06-22-2020 02:44 PM

HP Recommended

@LewisR562890

Some basic questions are what is the exact model number (not the product number), as it would be of benefit to lookup the internal specs.

1) Do you have an existing HD that worked in this unit?

2) A 4TB drive is an issue. Some good reading on the issue.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎06-22-2020 03:25 PM

HP Recommended

AS PER YOUR INQUIRY, NO THE OLD HD IS NONOPERATIONAL & PARTITIONING DRIVE IS FINE OK PLEASE HELP THANK YOU

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‎06-22-2020 03:59 PM

HP Recommended

@wb2001 

 

I believe your customer has answered your question in a new thread :

AS PER YOUR INQUIRY, NO THE OLD HD IS NONOPERATIONAL & PARTITIONING DRIVE IS FINE OK

 

I am not 100% sure what is going on so I did not merge that thread with this one...

He does seem intent on posting the serial number but has not posted the product number of the computer.

 

@LewisR562890 

Moderators will continue to remove the serial number for any thread.

The following may help you find the product number (exact model) of the computer:

Finding your Product Name, Product Number, or Serial Number

Please do NOT post the serial number.

 

If the questions are related / same subject, you may answer questions using "Reply" instead of creating a new thread.

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

Dragon-Fur

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‎06-22-2020 04:23 PM - edited ‎06-22-2020 08:39 PM

HP Recommended

@LewisR562890,

Then you need to read item # 2. Also please state your exact model number, example hp19-2113w.

If you will not answer the question,  I will refrain from responding. I  can not assist someone that refused to answer the most basic question.

If you want to simplify your install, use a 2TB HD, and do not pre-format it. Let WIN 10 find and set the drive up.

 

@Dragon-Fur,

Typical.

 

Now he is multi-posting:

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/I-need-help-installing-a-new-cl...

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/I-need-help-installing-a-new-cl...

 

 

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎06-22-2020 05:47 PM

HP Recommended

Hi Lewis,

 

You'll need your windows installation media to boot from and let it install a fresh copy of Windows.

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