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Tutor
Posts: 12
Member Since: ‎08-02-2016
Message 1 of 18 (3,398 Views)
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I need help my pc has 1 short beep,1 long beep

Product Name: AY747AA
Operating System: Microsoft Windows 7 (32-bit)

Hi there i seriously need you guy's help with my model # P6310Y.

I continually hear 1 short beep and 1 long beep when i try to boot up my pc.According to hp it's a memory issue but i proved that wrong.

I have gone thru removing the RAM checking if one of the modules are bad.they are all good 2gb x 3.

I also removed the windows 7 harddrive and i still get the beeps i described above.I made sure all cables are seated properly and i cleaned the entire MOBO for dust including the CPU.

I get a blank on my monitor nothing shown.

When i plug in the keyboard i don't get any power, lights etc(num lock,caps lock)

The mouse is getting power.

I replaced the power supply still getting the beeps and i can remove all cables,hd,mouse,KB and the beeps continue.

Please help me guys as i have hit a dead end and i appreciate your time,

Sincerely,

 

tech1126

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Re: I need help my pc has 1 short beep,1 long beep

Quote from Wikipedia:

 

S/PDIF (Sony/Philips Digital Interface Format) is a type of digital audio interconnect used in consumer audio equipment to output audio over reasonably short distances.

 

Anyway, it's time to "responsibly recycle" that motherboard, and get a new one.

You've swapped everything that was possible to swap, without solving the problem.

 

Pull all the small jumpers off the old MOBO, and save them.  They might be useful.

 

Try to find a MOBO from the same manufacturer with the same type of CPU (Intel to Intel, or AMD to AMD).

That increases the chances of Windows (stored on the current hard-drive) being able to reconfigure itself to adjust to the new hardware.  This "matching" also helps position all the external connectors (USB, Ethernet, audio) on the new MOBO to physically fit into your current case.

 

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Distinguished Professor
Posts: 1,979
Member Since: ‎03-14-2009
Message 2 of 18 (3,383 Views)

Re: I need help my pc has 1 short beep,1 long beep

This will help:

http://support.hp.com/us-en/document/c01732674

also refer:

http://support.hp.com/us-en/document/c02222922

Wish you luck,
Karthik

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Tutor
Posts: 12
Member Since: ‎08-02-2016
Message 3 of 18 (3,367 Views)

Re: I need help my pc has 1 short beep,1 long beep

Hi there professor thank you for taking time to answer my questions.I was already aware of the beep codes table and as a result I followed the recommendations to isolate problem with the memory modules.I tested all 3 sticks and I still got the one short beep,1 long beep.I removed the HDD and powered up the pc and the beeps continue without an HDD installed.I also removed the kb,mouse and monitor still the same outcome.I really appreciate the time you have spent on this problem. however I still need your help pinpointing this issue.I look forward to your reply..tech1126
Tutor
Posts: 12
Member Since: ‎08-02-2016
Message 4 of 18 (3,306 Views)

Re: I need help my pc has 1 short beep,1 long beep

Hi i went to the links provided and after going thru all the possible senarios i still get 1 short beep,1 long beep.

I contacted Crucial.com and they verified i have the correct ram(6gb).i removed and reinserted each ram thru  all 4 slots and still the same beeps.HELP i hit a wall!!

I have a HP PAVILLION P6310Y..

Tutor
Posts: 12
Member Since: ‎08-02-2016
Message 5 of 18 (3,305 Views)

Re: I need help my pc has 1 short beep,1 long beep

Professor OH i forgot tell you i replaced the BIOS battery as well..Thanks alot for your time!!

Dean
Posts: 10,168
Member Since: ‎12-04-2012
Message 6 of 18 (3,282 Views)

Re: I need help my pc has 1 short beep,1 long beep

> I have gone thru removing the RAM checking if one of the modules are bad.they are all good 2gb x 3.

 

Do you have 3 slots on the motherboard for RAM, or 4 slots?

 

Have you tried the RAM in a different computer?  Tell us the result.

 

Time to become "methodical" ...

 

Turn the computer off, and disconnect the power-cable. Remove all the sticks of RAM.

 

Put one stick into the slot closest to the CPU.  Reconnect the power-cable. Turn the computer on.

If "beeps", turn the computer off. Disconnect the power-cable. Remove the RAM.

 

Put stick #2 into the slot closest to the CPU.  Reconnect the power-cable. Turn the computer on.

If "beeps", turn the computer off. Disconnect the power-cable. Remove the RAM.

 

Put stick #3 into the slot closest to the CPU.  Reconnect the power-cable. Turn the computer on.

If "beeps", turn the computer off. Disconnect the power-cable. Remove the RAM.

 

Put sticks #1 & #2 into the two slots closest to the CPU. Reconnect the power-cable. Turn the computer on.

If "beeps", turn the computer off. Disconnect the power-cable. Remove the RAM.

 

Put sticks #1 & #3 into the two slots closest to the CPU. Reconnect the power-cable. Turn the computer on.

If "beeps", turn the computer off. Disconnect the power-cable. Remove the RAM.

 

Put sticks #2 & #3 into the two slots closest to the CPU. Reconnect the power-cable. Turn the computer on.

If "beeps", turn the computer off. Disconnect the power-cable. Remove the RAM.

 

Tell us your results from each of these tests.

 

 

 

Tutor
Posts: 12
Member Since: ‎08-02-2016
Message 7 of 18 (3,270 Views)

Re: I need help my pc has 1 short beep,1 long beep

after a long process to rule out the 6gb of ram in this system and i continue to get 1 short beep,1 long beep regardless of the ram.i removed all peripherals and still get the god forsaken beeps.with or without the ram or hdd.I did find HDD failure since i placed this w7 1tb hdd in another pc that works great and the bios does not recognize the hdd.so i know i need a new hdd.What im going to do now is put in a good hdd and see if i can get into safe mode.I'll get back to you shoprtly!!

Tutor
Posts: 12
Member Since: ‎08-02-2016
Message 8 of 18 (3,266 Views)

Re: I need help my pc has 1 short beep,1 long beep

Well i installed a good hdd into the p6310y and cleaned all the dust which hardly was any and when i powered up the pc i tried to go into safe mode and i get nothing on the screen,black!!

I disconnected the dvd drive and connected it to the good drive and nothing.All the while im getting the same 1 short beep,1 long beep.

Im wondering maybe the MOBO is bad but i would like to run some tests on the mobo if possible to see if it indeed is defective.Now i dont know how to do this so i need help.

Let me know what you guys think about this possiblity?

Tutor
Posts: 12
Member Since: ‎08-02-2016
Message 9 of 18 (3,262 Views)

Re: I need help my pc has 1 short beep,1 long beep

hi mdklassen please review my last post regarding your email to me yesterday 8/31/16 please?

Dean
Posts: 10,168
Member Since: ‎12-04-2012
Message 10 of 18 (3,257 Views)

Re: I need help my pc has 1 short beep,1 long beep

Are you using the motherboard's "integrated video", or an add-in video-card?

 

If the former, i.e., a connector on the back, near the PS/2 & USB & network & serial ports, then it could be "bad video" causing the beeps.  Can you physically add-in a video-card?  Connect your monitor-cable to that video-card.  Hopefully, the BIOS will "prefer" the add-in video-card, and will "disable" the onboard video-card.

 

If the latter, physically remove that add-in video-card, and connect the monitor-cable to the onboard video-output, and start it up, to see if it "beeps".

 

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