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‎08-02-2016 06:27 PM

HP Recommended
Product: AY747AA
Operating System: Microsoft Windows 7 (32-bit)

Hi there i seriously need you guy's help with my model # P6310Y.

I continually hear 1 short beep and 1 long beep when i try to boot up my pc.According to hp it's a memory issue but i proved that wrong.

I have gone thru removing the RAM checking if one of the modules are bad.they are all good 2gb x 3.

I also removed the windows 7 harddrive and i still get the beeps i described above.I made sure all cables are seated properly and i cleaned the entire MOBO for dust including the CPU.

I get a blank on my monitor nothing shown.

When i plug in the keyboard i don't get any power, lights etc(num lock,caps lock)

The mouse is getting power.

I replaced the power supply still getting the beeps and i can remove all cables,hd,mouse,KB and the beeps continue.

Please help me guys as i have hit a dead end and i appreciate your time,

Sincerely,

 

tech1126

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