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Locked

‎01-17-2020 02:46 AM

HP Recommended
Product: 15-ay053nr
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone my hp notebook with model 15-ay053nr just started asking for administrator password/Power on password which I have I not set. I somehow managed to go to the desktop and tried updating the bios with sp98131.exe. After the update the notebook ceases to boot at all with the bios update repeating and also the password issue still exist. When I tried entering anything into the space provided by three attempts I get system disable code [i 84712065] any help Please?

1 REPLY 1

‎01-17-2020 08:00 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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