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Locked

‎04-12-2022 08:08 AM

HP Recommended

Windows prompted me to restart my device.

 

After restart I was presented with a blue screen saying that device ran is to some problems and that auto repair couldn’t fix my pc.

Advanced options presents a solution but I need to insert recovery key (bit locker).

 

The problem is that the email hey want to use to send the code is from my old employer and I don’t have access to that email.

The solution is for my computer manufacturer to send me the code.

 

Please assist ASAP

Category:
1 REPLY 1

‎04-12-2022 08:13 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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