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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- I tryed to reset my Desktop so i reset to factory reset, but...

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03-25-2020 02:51 PM
I tried to reset my desktop to factory restore, but the factory restore did not completed it start crashing multiple time. then I order the "16G USB - Windows 10 64-bit Recovery Kit" from Hp.com.
Now again tried to recover using HP USB Recovery kit and run for about 2 hours and got another error and the error is as below
There might be unexpected reboot during [Windows setup].
The process will cause CTO panic
because the image might not be normal now...
now the system stop there and try multiple time and got the same error. Please Help
03-27-2020 12:27 AM
Going on the information at another HP forum thread.