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roblad
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Solved!

I want to order a System Recovery USB Drive for an HP ENVEY All-in-One (Online order fails.)

HP Recommended
HP ENVY All-in-One - 27-b245se
Microsoft Windows 10 (64-bit)

I need a Recovery Media on a USB drive.  

I go to page --- https://support.hp.com/us-en/drivers/selfservice/hp-envy-27-b200-all-in-one-desktop-pc-series/193905...

 

After I enter my credit card info and press NEXT.  The page just goes away and the order is never processed.

How can I successfully order this recovery media?

 

Thanks

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Paul_Tikkanen
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HP Recommended

Hi:

 

Since I don't work for or represent HP, I wouldn't be able to help you with that, but you may want to consider making your own HP recovery media using the Cloud recovery tool. 

 

It will only cost you for a 32 GB USB flash drive instead of $50 - $60 for the recovery media you are having a problem buying.

 

If your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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Paul_Tikkanen
Level 21
Level 21
132,239 122,416 20,125 30,856
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Since I don't work for or represent HP, I wouldn't be able to help you with that, but you may want to consider making your own HP recovery media using the Cloud recovery tool. 

 

It will only cost you for a 32 GB USB flash drive instead of $50 - $60 for the recovery media you are having a problem buying.

 

If your PC is not working, use another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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