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HP Recommended
N3G98AV
Microsoft Windows 10 (64-bit)

After running the HP PC hardware diagnostics I received IRQ test failed the code is  

0GC639-7T490M-QFFWMA-888603
5 REPLIES 5
HP Recommended

Hi @kasellis

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that you ran the Diagnostic Test and IRQ Test Failed with an error code.

 

This is a Hardware issue. Please contact our Phone Support for Service Options.

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Thank you.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

KrazyToad
I Am An HP Employee

HP Recommended

After running the HP PC hardware diagnostics in my pc it responded that the IRQ test and ROM test failed but there's no code given to it.
Product Name-HP Notebook
Serial Number-[edited]
Operating System-Microsoft windows 10 (64 bit)
Give me some advice on the issue.

HP Recommended

I found what was causing the problem in device manager uninstalled it which fixed the problem

HP Recommended

Yes. I got the same response here.

HP Recommended

kasellis, what did you "uninstall" to solve the problem?

 

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