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Incorrect brand name during recovery process

HP pavilion all in one
Microsoft Windows 10 (64-bit)

I purchased a USB recovery disc from HP using my serial number. During the process I get an error message saying 

 

Incorrect Brand Name (unknown)

expected brand name from FB (pavilion)

please check mode name or feature byte.

 

when I check the feature byte in the BIOS it matches exactly what it’s printed on computer and on HP parts website. 

Please advise.

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Incorrect brand name during recovery process

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Incorrect brand name during recovery process

@Evimero,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting incorrect brand name error while doing a recovery on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you contact support and ordered the recovery media?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Incorrect brand name during recovery process

Yes I did order a HP Recovery USB, which I had to put my serial number in to order it. That’s when I get the error msg states above, is when I try to use it.

 

I also tried to download the HP Recovery cloud and when I put in my serial number of 8CC7120HLY, I get that it is not valid. 

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Incorrect brand name during recovery process

@Evimero,

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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