Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek1000 (742H9AV)

I had to reset my PC, because windows wasn't working recently, so I installed Ubuntu for now. I had some trouble with Linux and decided to switch back to Windows 11; the problem is:

Whenever I boot my PC from an bootable USB drive (128GB) that I created using balenaEtcher it just shows me that I need a driver to go on. I heard from the internet, especially this forum, that I would need the Intel RST driver for that. When I search for one it always ends up being an .exe file (i cant run those with ubuntu) or made for another device or version of windows.

 

Has someone an idea how to fix that issue?

I would appreciate help a lot

4 REPLIES 4
HP Recommended

Here's the zip file that I attached below you can use:

 

This file is for Windows, so I don't know how you can install Ubuntu using this file.

 

If you are installing Windows, then follow this guidance.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

Click Next, and Windows should install.

 

 

 

HP Recommended

Hey, thanks for reaching out so quick!

I am actually not interested in installing Ubuntu, but rather installing Windows. When I download and unzip the attached file, plug my bootable USB (with the official Windows 11 ISO) in, plug the USB stick containing the drivers in and then select it in the Windows 11 installation, drivers only show up after disabling the "Hide drivers that aren't compatble with this computer's hardware" checkbox below. When I try to select and install any driver from this many, it will show me the error message "A media driver your computer needs is missing. This could be a DVD,  USB or hard disk drive. [ . . . ]", and nothing works from there on.
As I said, I'm currently using Ubuntu on the same PC and it works just fine.
I really appreachiating help again.

HP Recommended

Hey, thanks for reaching out so quick!

I am actually not interested in installing Ubuntu, but rather installing Windows. When I download and unzip the attached file, plug my bootable USB (with the official Windows 11 ISO) in, plug the USB stick containing the drivers in and then select it in the Windows 11 installation, drivers only show up after disabling the "Hide drivers that aren't compatble with this computer's hardware" checkbox below. When I try to select and install any driver from this many, it will show me the error message "A media driver your computer needs is missing. This could be a DVD,  USB or hard disk drive. [ . . . ]", and nothing works from there on.
As I said, I'm currently using Ubuntu on the same PC and it works just fine.
I really appreachiating help again

HP Recommended

You're very welcome.

 

When you get a message like that, it generally means that there is a problem with the installation media.

 

For best results use another PC with Windows and let the Microsoft media creation tool automatically create the bootable USB installation media.

 

2nd option from the link below.

 

Download Windows 11

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.