Install error - 0x80070103

[Sai_0306]

[Raj_05]

Hi @Sai_0306,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error 0x80070103 typically occurs during Windows installation or driver updates, indicating that a driver is either already installed or is attempting to be installed twice. Here are some steps to resolve this error on your HP Laptop PC 15.

Update Drivers

Ensure all your drivers are up-to-date. You can use the Device Manager to check for updates:

1. Right-click on the Start button and select Device Manager.
2. Expand each category and right-click on the devices, then select Update driver.

Use Windows Update

Windows Update can automatically install necessary drivers and updates:

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates.

Uninstall Conflicting Drivers

If the error persists, uninstall the conflicting drivers:

1. Open Device Manager.
2. Locate the device with the issue (it might have a yellow triangle icon).
3. Right-click on the device and select Uninstall device.
4. Restart your laptop.

Manually Install Drivers from HP's Website

Download and install the latest drivers for your HP Laptop PC 15 from the HP Support website:

1. Go to HP Support.
2. Enter your laptop model and navigate to the Drivers & Software section.
3. Download and install the necessary drivers.

Run the Windows Update Troubleshooter

The troubleshooter can identify and fix common issues with Windows Update:

1. Go to Settings > Update & Security > Troubleshoot.
2. Click Additional troubleshooters.
3. Select Windows Update and click Run the troubleshooter.

[Raj_05]

Use the System File Checker (SFC) Tool

The SFC tool scans and repairs corrupted system files:

1. Open Command Prompt as an administrator.
2. Type sfc /scannow and press Enter.
3. Allow the scan to complete and follow any on-screen instructions.

Clear Windows Update Cache

Clearing the cache can resolve issues with Windows Update:

1. Open Command Prompt as an administrator.
2. Type the following commands, pressing Enter after each:

net stop wuauserv

net stop bits

net stop cryptsvc

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start bits

net start cryptsvc

1. Restart your laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support