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TerenceLam
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Message 1 of 9
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Intel Management Engine Interface not Working

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HP Slimline Desktop - 450-130hk
Microsoft Windows 10 (64-bit)

Hi,

 

My PC experience STATUS_DEVICE_POWER_FAILURE problem on the Intel Management Engine Interface.  Is there any updated driver from HP?

 

Thanks!

8 REPLIES 8
Flower_Bud
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Message 2 of 9
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@TerenceLam

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, your PC gives an error message "STATUS_DEVICE_POWER_FAILURE"

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Have you performed all the Windows Update?

 

Let's try these steps to resolve the issue: 

 

You could download the latest drivers from our HP website: Click here

 

If the issue continues, let's install all the available Windows Update,

  • Click on Start
  • Select Update & Security
  • From the left panel of the main window switch to Windows Update
  • Click on scan for new system updates
  • When completed, reboot your machine and check if the status_device_power_failure error is still there

Let me know how this goes,

Cheers!

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

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TerenceLam
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Message 3 of 9
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@Flower_Bud

 

Both windows update and lastest windows update are done before, but problem still exist.  Please help.  Thanks!

 

 

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Flower_Bud
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Message 4 of 9
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@TerenceLam

Thank you for responding,

It's great to have you back 😉

 

Let's uninstall Intel Management Engine Interface driver and reinstall it again.

 

Go to Device Manager > Under System Devices, select Intel Management Engine Interface > Right click and uninstall it >Restart your PC.

 

Then reinstall drivers from HP Support Assistant. 

 

Let me know how this goes,

Cheers!

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

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TerenceLam
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Hi,

 

I uninstall the driver successfully. Howevever, I tried to install the driver from HP Support Assistant.   No drivers are installed and problem still exist. 

 

Thanks!

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Flower_Bud
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@TerenceLam

Thanks for your reply,

 

You could try to install the latest drivers from our HP website: Click here

 

Let me know!

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TerenceLam
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Hi,

 

I tried to reinstall the driver again.  But problem still exist.  I got that error message from log

 

Device PCI\VEN_8086&DEV_8C3A&SUBSYS_2B2C103C&REV_04\3&11583659&1&B0 had a problem starting.

Driver Name: oem60.inf
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Service: MEIx64
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0xC000009E

 

Thanks!

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The_Fossette
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Message 8 of 9
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@TerenceLam,

 

I am responding on behalf of @Flower_Bud as she is out for the day. It is great to have you back and your patience is greatly appreciated.

 

I recommend you perform a system restore back to the date when everything was working fine on the computer.

 

Follow the steps in the below article to perform a system restore on the computer.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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sajjid
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Message 9 of 9
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Always include version of Windows.

Read this at the Microsoft forum.

I'd start with clearing BIOS (eg, closing publish over there):

Reboot and right away press F2 to open BIOS setup
Copy down all present day settings
Power off, unplug
Press/hold energy button for ~15 sec
Open case and put off motherboard battery
Press/hold electricity button for ~30 sec
Reinstall the battery
Close case and reboot

click here https://windowserrors.org/intel-management-engine-interface-driver-windows-10-not-working-error/

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