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Locked

‎06-07-2022 12:46 PM - edited ‎06-09-2022 02:00 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am trying to use HP Recovery Tools to restore Windows 10 to an HP Envy desktop. I get a failure report indicating a "Intel Serial I/O I2C Host Controller Failure" (Device #0 and Device #). I downloaded the tool a second time and used a different memory stick just to make sure it wasn't a problem with the original download. When I try to get support assistance, it refers me to a document that does not help. I can't for the life of me get a phone number for HP support out of this website (just a continual loop back to the document). I only have 3 weeks left of my warranty and I am getting very frustrated.

 

Is this a hardware issue that I need to have the computer repaired, or something I am doing wrong?

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