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‎02-21-2024 12:19 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I Had trouble starting PC, and so I pulled plug to reset. All desktop icons are gone.  Please help!I had trouble starting my PC, so I reset it by pulling the plug. As a result, all of my desktop icons disappeared. Can you help me retrieve them?

1 REPLY 1

‎02-21-2024 09:00 PM

HP Recommended

First off, your thread says your product is an HP printer -- but your text talks about problems  with a PC.  So, what really is the component that is giving you problems.

 

Second, pulling the plug does NOT reset a PC,; instead, it caused it to crash -- and nearly always, corrupts something in the process.

 

Third, please describe the problem you were have starting the PC, that will give us some ideas about what might be wrong with it.



I am a volunteer and I do not work for, nor represent, HP
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