Issue with my HP Laptop

[ds2973307]

I am working on the website [edited] I tried restarting my HP laptop and router to fix the issue, but the problem persists—what should I do next?

[Hawks_Eye]

Hi @ds2973307 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Since restarting your HP laptop and router didn’t resolve the issue with accessing website, here are a few troubleshooting steps you can try:

1. Check Network Settings

• Ensure your laptop is connected to a stable internet connection.
• Try switching between Wi-Fi and Ethernet to see if the issue persists.

2. Clear Browser Cache & Cookies

• Open your browser settings and clear cache and cookies.
• Restart the browser and try accessing the website again.

3. Try a Different Browser

• If the issue is browser-specific, test the website on Chrome, Edge, or Firefox.

4. Disable VPN or Proxy

• If you’re using a VPN or proxy, disable it temporarily and check if the website loads.

5. Flush DNS & Reset Network

• Open Command Prompt as administrator and run the following commands:
  ipconfig /flushdns
  ipconfig /release
  ipconfig /renew
• Restart your laptop and try again.

6. Check Firewall & Antivirus Settings

• Some security software may block certain websites. Temporarily disable them and test access.

 

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Take care, and have an amazing day!

Regards, 

Hawks_Eye