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HarleyMama1968
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Message 1 of 2
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It takes forever to boot up and load anything.

HP Recommended
HP Touchsmart 610
Microsoft Windows 10 (64-bit)

610-1150y

Processor: Intel(R) Core(TM) i5-2300 CPU @ 2.80GHz

Istalled RAM: 6.00 GB

System type: 64-bit operating system, x64-based processor

Edition: Windows 10 Home

Version: 2004

Installed on 12/6/2020

OS build: 19041.928

Experience: Windows Feature Pack 120.2212.551.0

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WAWood
Level 16
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Message 2 of 2
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HP Recommended

@HarleyMama1968 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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