KMODE EXCEPTION NOT HANDLED

[August_Fields]

At least 3 or 4 people in this forum have mentioned trying to turn off windows defender through the settings instantly caused the BSOD and on my system it was the same KMODE error that this all started with when I tried it.

[derdaaa]

Which update do you mean @Discoverpeace? 

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@Discoverpeace wrote:

This update solved it for me also.  I would recommend this over messing with disabling antivirus and registry edits.

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[Discoverpeace]

Apologies, I thought this forum would quote the specific post I was replying to.  I have edited.

I have had intermittent trouble for 3-5 days, and yesterday evening my machine was BSOD-ing every 2-5 minutes.  I did a clean reinstall at least twice, and just found this update about 2 hours ago.  I am running windows defender.

HP Pavilion Gaming desktop

 ‎05-20-2020 01:36 PM

 new update just came out that seems to have solved the issue for me called KB4497165 

[Atypical]

I can't even reinstall windows, during installation I am getting eh KMODE error.  Any ideas?

[MircoZ]

I have the same issue with 4 PCs, all HP 290 G2 Microtower PC P/N 4DA05EA.

I've reinstalled Windows but still get BSOD, updated Bios to the last version but this doesn't solve.

HP customer care told me to update all drivers with HP SoftPaq Download Manager (SDM) but the system is not stable enough time to perform any operation....

The problem is that i experiment the same issue after a total operating system restore with no MS Updates, and with a clean user profile too.

[DarkMajin]

KB4497165, an Intel microcode update...I think there was a new update for that yesterday from Google mentions.

I do have that update installed from when I did reset and some updates, I suppose.

But I'm not gonna experiment with Defender to see if there's a diff.  If KB4497165 is an answer, HP/Microsoft needs to say so.

[Spaniard80]

Uninstalling the latest quality update from the Windows recovery screen seems to have gotten my computer out of its BSOD loop at least. Now I'm trying to download the recent Windows patch mentioned in this thread, but my PC gets another BSOD before the update can finish. Windows then detects that the update failed, it then uninstalls the update. When I just leave Windows open doing nothing, it seems to get another BSOD after about 15 minutes. 

[Keiichi]

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@DarkMajin wrote:

KB4497165, an Intel microcode update...I think there was a new update for that yesterday from Google mentions.

I do have that update installed from when I did reset and some updates, I suppose.

But I'm not gonna experiment with Defender to see if there's a diff.  If KB4497165 is an answer, HP/Microsoft needs to say so.

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I have KB4497165 installed as well and when I try to turn off defender in the GUI under Windows Security, it BSODs.  It wasn't the boot loop BSOD, so you can log back in.  If you are daring, try doing that and see if you get a BSOD from trying to turn off "real time protection" via the GUI.

I've now disabled Windows Defender using RJWard's method earlier in this thread:
https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/KMODE-EXCEPTION-NOT-HANDLED/m-p...

Kaspersky's installed and not BSODing anymore.....wish me luck.  I may also turn back on the windows driver updates.....

As a troubleshooter, I hate doing more than one thing at a time to pinpoint a cause, but the most repeatable BSOD with the KMODE message has been the act of turning off windows defender in the GUI.

[PC775]

Possible clue: Windows Defender Antivirus got updated from 1.313.xxxx to 1.315.xxxx between May 1-6. I first experienced the problem May 6.

[August_Fields]

> But I'm not gonna experiment with Defender to see if there's a diff.  If KB4497165 is an answer, HP/Microsoft needs to say so.

I wholeheartedly agree. As for me, I'm not doing any heavy lifting on this PC until I've gotten SOME KIND of reassurance from one or the other that they have a real solution. I've reinstalled windows and my apps so many times over the last week all I'm doing now is watching Netflix on this thing with just a web browser installed. I ALREADY HAVE A TV - and it didn't cost me $1,500 ! ! !

In the meantime I'm using my 13 year old thinkpad for anything I don't want to lose. This had better be Windows' fault 'cause if it's software I downloaded from HP I'm not gonna be happy.     (¬_¬ )