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Katbird20
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Message 1 of 2
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Keep getting error message "Your PC ran into a problem, we are checking for errors and will restart"

‎07-07-2020 10:08 AM

HP Recommended
Product: Intel Pentium N3540 Processor
Operating System: Microsoft Windows Server 2012 and older

A blue screen will come up (while I'm in the middle of working on documents or whatever) and it will have a message that says "Your PC ran into a problem; we are checking for errors and will restart." What does this mean?

 

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GamingOptional
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Message 2 of 2
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‎07-07-2020 06:45 PM

HP Recommended

It means a driver(or other file) it not playing nice, usually due to a recent change/installation, etc.

 

Click Start and type cmd, right-click the Command Prompt tile, and then click Run as administrator.
Then run C:\Windows\System32>sfc /scannow

 

(*If you keep a backup handy you can restore it to an earlier point before the error.)

*Just a community member, not an HP employee.
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