• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-07-2020 10:08 AM

HP Recommended
Product: Intel Pentium N3540 Processor
Operating System: Microsoft Windows Server 2012 and older

A blue screen will come up (while I'm in the middle of working on documents or whatever) and it will have a message that says "Your PC ran into a problem; we are checking for errors and will restart." What does this mean?

 

1 REPLY 1

‎07-07-2020 06:45 PM

HP Recommended

It means a driver(or other file) it not playing nice, usually due to a recent change/installation, etc.

 

Click Start and type cmd, right-click the Command Prompt tile, and then click Run as administrator.
Then run C:\Windows\System32>sfc /scannow

 

(*If you keep a backup handy you can restore it to an earlier point before the error.)

*Just a community member, not an HP employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.