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‎11-29-2016 08:40 AM - edited ‎11-29-2016 09:35 AM

HP Recommended
Product: 24-b019 AMD
Operating System: Linux

I'm not able to run custom kernel anymore. Power-off/reboot are ending in a dead screen: Monitor is off/Power supply is on (many ACPI errors in splash screen). The highest Kernel reachable is 4.8.11 (UEFI or BIOS mode). I have this problem for Kernel 4.9.0-x or higher. AMD 7th generation.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2016 01:21 PM - edited ‎12-12-2016 01:26 PM

HP Recommended

Latest Kernel Stable is now 4.9 and this bug was fixed last night by the Kernel team.

View solution in original post

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2 REPLIES 2

‎11-29-2016 06:59 PM

HP Recommended

mikemecanic

 

According to the HP product page for your PC, it came preinstalled with Windows, not with Linux.

 

HP only provides support for the original OS that comes preinstalled on the PC.

 

IF you replaced this with a Linux distro, then you are basically on your own.

 

My suggestion is that you see about contacting the appropriate Ubuntu forums for such support.


Good Luck



I am a volunteer and I do not work for, nor represent, HP
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‎12-12-2016 01:21 PM - edited ‎12-12-2016 01:26 PM

HP Recommended

Latest Kernel Stable is now 4.9 and this bug was fixed last night by the Kernel team.

Was this reply helpful? Yes No
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