• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

I have an HP 24-a039 all in one machine, with a wireless keyboard and wireless mouse. Works no problem for four years and recently started getting keyboard error messages on startup, and both stop working. Initially a few re-starts and they would work. Now it takes an hour of re-starting and trying to get it into safemode for it to finally start working. Once it's in windows there's no problems it just occurs on startup. I have checked device drivers and it says I have most up to date installed. 

Solutions? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.