Keyboard and Mouse Problem During Windows 7 Installation

[bedosoft]

I have a personal computer model : Hp prodesk 400 G4
When I try to install Windows 7, the following problem appears:
After copying the Windows 7 operating system files to the hard drive and the machine doing the first reboot . the keyboard and mouse stops and I can not complete the installation of the operating system
Please help me solve this problem
Thank you

[Paul_Tikkanen]

Hi:

Starting with all PC's that come with the Intel Skylake chipset or newer, W7 does not have the required chipset or USB drivers in order to install.  That is why the KB and mouse freeze up.

I suggest that you install W7 by using the HP Cloud Recovery Client software found on your PC's support page.

That is the easiest way to go.

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud.

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

I have attached the instructions for how to use that utility below.

If you like a challenge, there is this way...

Windows starts with the "PreBoot environment" this lacks chipset, USB2/3.0 driver support, and only has just the bare minimum to get a graphical setup screen up and running.

Once you enter in the necessary information into the preboot (such as install location, partition size, and some other misc info) it passes the information into the main windows OS install  (install.wim) and again this installer has no USB 3.0 driver support.

To get a working install, extract the intel USB 3.0 driver for the motherboards chipset, to access the inf files, then also do the same to the intel RST driver  (10.1.0.1008) or the latest for the NUC,10.1.1.14. The correct driver rev depends on the hardware

 Then slipstream the USB 3.0 driver into both the PXE Preboot and the Install.wim setups, and the chipset inf into the install.wim using NTLite

Now you should have a win 7 install setup that has USB 3.0 support in preboot, and windows 7, and the setup had the proper chipset RST information

 Note that the intel usb driver is OS and chipset specific depending on the system you have (check with intel for the one that matches your OS/chipset)

 The following drivers should work for most Intel Skylake and newer chipset platforms…

 https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 https://downloadcenter.intel.com/download/20104/Intel-Rapid-Storage-Technology-RAID-for-Intel-5-Seri...

 https://downloadcenter.intel.com/download/26803/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC6...

 https://www.ntlite.com/

[TedMittelstaedt]

Try different USB ports.  I believe some of the ports on that model act in usb2 emulation before the usb3 driver is loaded.  Try ports that are not blue in color.  You also can download the windows 10 iso installer from Microsoft and use that - and you should be using windows 10 anyway.

[mdklassen]

---

@bedosoft wrote:

I have a personal computer model : Hp prodesk 400 G4
When I try to install Windows 7, the following problem appears:
After copying the Windows 7 operating system files to the hard drive and the machine doing the first reboot .

the keyboard and mouse stops and I can not complete the installation of the operating system

---

From what source did you obtain the Windows 7 Installation Media?  From HP? Retail? Volume License?

From: HP ProDesk 400 G4 Microtower Business PC Specifications

In accordance with Microsoft support policy, HP does not support the Windows 8 or Windows 7 operating system on products configured with Intel and AMD 7th generation or later processors, or provide any Windows 8 or Windows 7 drivers.

Those drivers would include support for your keyboard & mouse.

So, which of the following supported processors do you have:

• Intel Core i7-7700 processor
• IIntel Core i7-6700 processor
• Intel Core i5-7600 processor
• Intel Core i5-7500 processor
• Intel Core i5-6500 processor
• Intel Core i3-7320 processor
• Intel Core i3-7300 processor
• Intel Core i3-7100 processor
• IIntel Core i3-6100 processor
• Intel Pentium G4560 processor
• Intel Pentium G4600 processor
• Intel Pentium G4620 processor
• Intel Pentium G4500 processor
• Intel Pentium G4400 processor
• Intel Celeron G3930 processor
• Intel Celeron G3950 processor
• Intel Celeron G3900 processor

???

Finally, note that Microsoft will terminate all support for Windows 7 after January 2020.

After that time, you will need to install Windows 10.