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03-14-2020 03:21 PM
Computer has not been used for 3 months and was shut down. Upon power up the system appeared to boot and was sitting at the login screen. Keyboard and the mouse were not recognized and had no affect on the login page. Did all the typical checks on keyboard and mouse as suggested by HP. Did many power downs and ups to no avail. Tried wired keyboard and mouse also to no avail.
03-15-2020 08:20 AM
3 months can be a lifetime for batteries, try new batteries in the wireless keyboard and mouse(wipe the battery contacts with a dry cloth);
Remove the dongle for the wireless keyboard and mouse and try in a different usb slot, or pull it out, count to 10 and reinsert it.
If you use the wired keyboard and mouse, remove the dongle for the wireless keyboard and mouse and plug in the wired and reboot.
03-15-2020 08:44 AM
New batteries were installed at the start of the problem along with cleaning contacts.
There are no dongles on this model they are internal. I did try another wireless keyboard and mouse with dongles and wired keyboard and mouse pulled from another operating computer.
Thanks for the input
03-15-2020 09:21 AM
Given everything you've said so far I would run Windows Update first (which will probably solve the issue), then try a Repair.
To do that, first see if your keyboard works during boot. They often do even when not working after loading Windows.
Then try interrupting loading Windows by restarting in the middle of booting 3x in a row may bring you to a recovery screen where you can Update.
03-15-2020 10:06 AM
The keyboard does not respond during boot.
Get to the HP screen first and tried keyboard no workie.
Next starting Windows boot can't interrupt it either.
Tried interrupting the boot with the power button 3x...4x and 5x. no good
Thanks for more input...We will get there eventually.
03-18-2020 05:04 PM
OK the usb mouse and keyboard got me in...Still don't have use of the wireless keyboard or mouse... Tried to find a restore point but they be non existent. Are there drivers out there I can down load? Got some other things missing (apps) but I can fix that .
Thanks for your input
03-19-2020 01:17 PM
Get within 12 inches of the internal receiver and try the following:
Check that the mouse is on (A), and push and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing. The receiver connection session times out after 60 seconds.
To ensure that the connection was established, and that the receiver did not time out instead, move the mouse and check for a response on the screen.
After the mouse connection is established, continue by using the steps that follow to repeat the procedure for the keyboard.
Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing.